Home > Frequently Asked Questions (FAQ)

What is a travel agent?

A travel agent is a seller of travel and tourism services on behalf of airlines, car rentals, cruise lines, hotels, railways, and package tours.


When should I use a travel agent? 

When you want a professional to assist you with your travel arrangements.  If you don’t have the time to pull together a complex itinerary, and need a person to do it for you, or if you need someone to help you while you’re on the road.  If you want access to special fares or prices that only an agent has, or if you need the expertise of an agent for a special event or trip.  Travel agents remain an excellent resource for travel information, special offers, and recommendations.


How much does an agent cost?

Always ask about the cost of an agent before you start planning. Many agencies may charge by the hour or flat rate according to the service that are requested, and a few even require a retainer to be fully accessible to their clients. Many will charge a plan-to-go fee, which is often waived when you book your travel. Such fees ensure “tire kickers” don’t eat up valuable agent time. Find out before you sit down to plan your dream vacation.


When should I make my booking?

As soon as you are sure which dates you wish to travel, we would advise you to make your reservation. During traditionally busy periods (Christmas, Carnival, Easter, Summer), we would book as early as possible.


Can I purchase insurance for my trip?

Yes, you can. We offer different policies to meet your needs.


How do I know that my booking is confirmed?

Whether a booking is made online or over the phone, a confirmation would be sent to you via e-mail, which would include your reservation number and travel details.


 How can I reconfirm my flight status?

You can contact directly to the airline to reconfirm your flight status.


Where can I find my terminal and airline details of flight?

All the necessary details are visible in the confirmation e-mail including terminal, air carrier, seat number and time of departure. Still if you find any problem, please contact us with the reference number of your booking.

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